These Terms & Conditions (“Terms”) set out the basis on which Blue Pearl Granite Limited (“we”, “our”, “us”) supplies stone dining tables, coffee tables, and bespoke stone furniture through our online portal.
By placing an order, you agree to these Terms.
1.1 All tables are manufactured from high-quality stone, and every piece is unique.
1.2 Natural variations in colour, veining, and pattern are inherent characteristics of stone and do not constitute defects.
1.3 Product images on our website are for illustrative purposes only.
1.4 While we make every effort to display colours accurately, the stone supplied may vary from images or showroom samples.
2.1 Bespoke designs, dimensions, or finishes can be discussed with our office team.
2.2 All bespoke and custom-made items are non-returnable and non-refundable, except where faulty under the manufacturer’s guarantee.
3.1 Delivery lead times are typically 6–8 weeks from the date of order confirmation.
3.2 Free delivery is available to customers in Hertfordshire and Cambridgeshire postcodes.
3.3 For all other UK locations, delivery charges will apply and will be confirmed prior to order completion.
3.4 We will make every effort to deliver within the estimated timeframe; however, delivery dates are indicative only and not guaranteed.
3.5 Customers are responsible for ensuring clear and safe access to the delivery location.
4.1 Full payment is required upfront at the time of ordering for all furniture, including bespoke pieces.
4.2 Orders will not be processed until payment has been received in full.
4.3 All prices are listed in GBP and include VAT (where applicable).
4.4 We reserve the right to update pricing without prior notice, but confirmed orders will not be affected.
5.1 Returns are only accepted if authorised by us in advance.
5.2 Customers are responsible for the cost and arrangement of returning items.
5.3 Returned items must be unused, in their original packaging, and in resalable condition.
5.4 Bespoke items cannot be returned unless faulty.
5.5 Refunds or credits (where applicable) will be processed within 14 working days of receipt and inspection.
5.6 No returns will be accepted for accidental damage, misuse, or neglect.
6.1 All stone is covered by the manufacturer’s guarantee.
6.2 Guarantees do not cover natural variations, wear and tear, or accidental damage.
7.1 We are not liable for delays outside of our reasonable control.
7.2 We are not responsible for damage caused once the product has been delivered and signed for.
7.3 Nothing in these Terms excludes or limits your statutory rights as a consumer.
8.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
8.2 Any disputes will be subject to the exclusive jurisdiction of the English courts.
9.1 We want you to be delighted with your purchase.
9.2 Every piece we supply is crafted with care and attention, and we are committed to ensuring it reaches you in excellent condition.
9.3 Please take a moment to read this Returns Policy so you know exactly where you stand.
10.1 If you need to return an item, the responsibility and cost of returning it lies with you, the customer.
10.2 Items must be returned unused, in their original packaging, and in a resalable condition.
10.3 Returns must be authorised by our team in writing before being sent back.
11.1 All stone products are covered by the manufacturer’s guarantee.
11.2 Natural variations in colour, texture, veining, and pattern are part of what makes stone unique.
11.3 These differences are to be expected and celebrated, not considered faults.
11.4 Stone may appear different in real life compared with online images or showroom samples.
11.5 Variations in shade, veining, or finish are natural and cannot be used as a reason for return.
11.6 Once stone has been cut, fabricated, or installed, it cannot be returned unless covered by the manufacturer’s warranty.
12.1 Returns for accidental damage, misuse, or neglect cannot be accepted.
12.2 Bespoke, custom-made, or personalised items cannot be returned.
13.1 If a return is authorised and received in perfect condition, we will process your refund or issue a credit note within 14 working days.
13.2 Delivery and return costs are non-refundable.
14.1 In rare cases, items may arrive damaged or faulty.
14.2 If this happens, you must notify us within 48 hours of delivery.
14.3 Photographic evidence must be provided to support the claim.
14.4 Claims made outside of this timeframe cannot be accepted.
15.1 This policy does not affect your statutory rights under UK consumer law.
